Contact

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Describe your request.

Paid support

Our phone support is available for urgent issues. Please note: €0.99/min

Technical support

Help with technical issues and software questions

Mon–Fri: 8:00 – 18:00

Estimated wait time: 3–5 minutes

Available

Tel: +49 32 222132446

Billing support

Questions about your invoice, subscriptions and payments

Mon–Fri: 9:00 – 17:00

Estimated wait time: 1–2 minutes

Available

Tel: +49 32 222132456

Sales

Information about products, pricing and licenses

Mon–Fri: 8:00 – 18:00, Sat: 10:00 – 14:00

Estimated wait time: 2–3 minutes

Available

Tel: +49 32 222132457

Emergency hotline

Only for critical issues outside business hours

24/7

Estimated wait time: 5–10 minutes

Tel: +49 32 222133480

Email addresses

Contact by topic.

Technical support

For technical issues and software questions

tech-support@kassenheld.de

Mon–Fri: 8:00 – 18:00 · Response time: within 24h

Billing & licenses

For questions about invoices, subscriptions and licenses

billing@kassenheld.de

Mon–Fri: 9:00 – 17:00 · Response time: within 48h

Sales

For enquiries about products, pricing and extensions

sales@kassenheld.de

Mon–Fri: 8:00 – 18:00 · Response time: within 24h

Feedback & improvements

Share your suggestions and ideas with us

feedback@kassenheld.de

Mon–Fri: 9:00 – 17:00 · Response time: within a week

General enquiries

For all other requests

info@kassenheld.de

Mon–Fri: 9:00 – 17:00 · Response time: within 48h

Note

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